How Capital Trust Bank of Switzerland collects, uses, and protects your personal information.
We collect information you provide directly to us, such as your name, date of birth, address, email, phone number, and government-issued identification when you open an account or apply for a product. We also collect financial information, including account balances, transaction history, and credit information relevant to loan applications.
We automatically collect certain technical information when you use our website or mobile app, including your IP address, device type, browser type, and usage patterns.
We do not sell your personal information. We may share information with third parties in limited circumstances, including with regulators and law enforcement where required by law, with service providers who help us operate our business under strict confidentiality obligations, and with credit bureaus in connection with loan applications.
Our website uses cookies and similar technologies to keep you securely logged in, remember your preferences, and understand how our services are used. You can manage cookie preferences through your browser settings, though disabling cookies may limit certain features.
We use industry-standard safeguards, including 256-bit SSL encryption, two-factor authentication, and continuous fraud monitoring, to protect your information. No system is completely immune to risk, and we encourage you to also take steps to protect your own account, such as using a strong password and enabling biometric login.
We retain personal and financial information for as long as your account remains active, and for a period afterward as required by applicable banking regulations and record-keeping obligations, typically up to 10 years following account closure.
Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your personal information, object to certain processing, or request a copy of your data in a portable format. To exercise these rights, please contact our support team.
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. We will notify you of material changes through the website or via email, and the "Last updated" date at the top of this page will reflect the most recent revision.
If you have questions about this Privacy Policy or how we handle your information, please reach out to our Data Protection team at privacy@capitrsiw.com or contact us through our Contact page.